KuyaShop is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, or phone number. You may, however, visit our site anonymously
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Any of the information we collect from you may be used in one of the following ways:
-To personalize your experience – we use your email address as a login, a name to greet you with, and your time zone to display appropriate times in the community forums.
(your information helps us to better respond to your individual needs)
– To improve our website – we aggregate popular country names to improve service for customers visiting from those countries
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service – the products and quantity you’re ordered, and the shipping addresses allow agents to assist when you contact us
(your information helps us to more effectively respond to your customer service requests and support needs)
-To process transactions – your name, shipping address, and phone number (required only if express shipping carriers are selected) allows shipping of your orders
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
-To administer a contest, promotion, survey, or other site feature
– To send periodic emails – if you have explicitly opted in the new products mailing list.
The email address you provide for order processing may be used to send you information and updates about your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, some of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
KuyaShop operates with full-time SSL support. All sensitive payment information such as credit details is transmitted by TLS 1.2 or better to our payment gateway providers. Their databases are only accessible by those authorized with special access rights to such systems and are required to keep the information confidential.
All transactions are processed on the spot during checkout, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers and are discarded immediately after an order is placed.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
KuyaShop will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.