Terms and Conditions
This website is operated by KuyaShop. Throughout the site, the terms “we”, “us” and “our” refer to KuyaShop. KuyaShop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online Store Terms
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness And Timeliness Of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Modifications To The Service And Prices
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Products Or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Accuracy Of Billing And Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You may, in rare circumstances, also be required to provide a photo of yourself with a government issued identification and your credit card if your payment requires further verification and proof of ownership. Kuyashop reserves the right to cancel and refund any order if the buyer fails to prove ownership of their payment.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User Comments, Feedback And Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Errors, Inaccuracies And Omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer Of Warranties; Limitation Of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall KuyaShop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless KuyaShop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).
Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Changes To Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
Shipping, Handling, and Order Fulfilment
1. Processing and Handling time :
Estimated shipping times :
[North America- USA , Canada …] 3 weeks (Fast)- 4 weeks(Normal) – 8 weeks (delayed)
[Oceania- Australia, New Zealand …] 2 weeks (Fast) – 4 weeks (Normal) – 8 weeks (delayed)
[South East Asia – Philippines , Malaysia, Indonesia … ] 2 weeks (Fast) – 4 weeks (Normal) – 8 weeks (delayed)
[Asia – China , India , Japan , Vietnam, Thailand ] 2 weeks (Fast) – 4 weeks (Normal) – 8 weeks (delayed)
[Europe – Spain, UK , France , Germany … ] 4 weeks (Fast) – 6 weeks (Normal) -10 weeks (delayed)
[Middle East – UAE , Israel …] 4 weeks (Normal) – 8 weeks (delayed)
[Africa – Egypt , South Africa ] 4 weeks (Normal) – 10 weeks (delayed)
[South America – Brazil , Argentina…] 4 weeks (Normal) – 10 weeks (delayed)
2. Free shipping world wide to most countries for most products. For some items in this store in certain countries, KuyaShop may contact you for added shipping expense or KuyaShop has the right to cancel your order. There can be some shipping exclusions in Africa ,Europe, Middle East and/or countries with trade embargoes or economic sanctions.
3. Buyer is responsible for any import tax duties such as VAT, GST,PST , KuyaShop will not be liable for any postage fees for any returned items from customs.
4. Shipping times and the estimated time of delivery is the time it takes for items to be processed, packaged then posted, and delivered. The actual delivery of your order can be affected due to many external events beyond KuyaShop’s control once it leaves our storage facilities and in the hands of couriers and 3rd party delivery services, KuyaShop cannot be held liable for late deliveries. We will, however, work with you to ensure you receive your item.
5. There may be unlikely events when KuyaShop confirms your order but subsequently, due to an error in the system, it cannot supply the ordered product that is shown in stock. In the event we cannot supply a product you ordered in a timely fashion, KuyaShop will contact you at your given email address to cancel the order and refund purchase prices in full.
6. Shipping and delivery times are calculated in business hours/days from Monday to Friday. In case of major holidays such as Christmas, Thanks Giving, New Year, Lunar New Year, Ramadan, Diwali, and others; please allow extra delivery time.
7. KuyaShop ships packages from around the world, our items are stored in warehouses located in Australia, China, United States, Europe and operate return addresses to Australia or China. As soon as an item is packaged and available for shipment we send the item as soon as possible so varied and multiple orders items cannot be guaranteed that all items will arrive at the same time due to items being stored in different warehouses.
8. Please double check your shipping/billing address. Customers are responsible for providing complete and accurate shipping addresses. KuyaShop cannot make changes to your shipping address once a package has been shipped, and KuyaShop cannot be made liable for packages lost due to incomplete or inaccurate addresses given by the customer.
9. Furthermore, KuyaShop will not accept responsibility or liability for lost or returned items due to:
-Left address/ unknown”
-Not located at the address provided
-Unclaimed i.e. absent from your premises for an extended period of time
-Theft i.e After delivery, your item was delivered on your premises but was taken by theft or by fraudulent persons.
10. Kuyashop ships globally with exceptions to countries with trade embargoes and economic sanctions.
11. Efforts are made to guarantee the accuracy of the product description, stock, specifications, and pricing there may be events where errors arise. Should such a situation occur KuyaShop.com cannot fulfill nor accept your order. In the event of an error in our system, you will be contacted with a full explanation and a corrected offer. The information displayed on the KuyaShop.com store is to be considered as an “invitation to treat”, not as a confirmed offer for sale nor it is a legally binding sale. The contract is confirmed upon the supply of goods.
12. Particular demand and/or supply constraints of some of our products shown, KuyaShop may have to limit the number of products available for purchase. KuyaShop reserves the right to change quantities available for purchase at any time, even after you place an order.
13. We try in good faith to be as precise as possible; we do not claim those product descriptions or other content is perfect, complete, reliable, nor error-free. From time to time there may be information on KuyaShop that contains errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. Prices and availability of items are subject to change without notice. Unless otherwise noted, prices advertised on this site include standard international shipping. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs.
Returns and Warranty policies
1. When you are not completely satisfied with the item, you have within thirty days to request for exchange or refund. The returns process will start as soon as the returned, item has arrived and is received by us. Items must be in the original packaging, in all original boxes, packaging materials, instruction manuals, accessories, and documents provided by the manufacturer, items with missing contents will be charged with restocking fee and will only be provided a partial refund for restocking fee.
2. Acceptable reasons for returns are because of an item being damaged to an item during transit, the product is defective, it does not suit your purpose e.g. the item does not fit your requirements.
3. The 30-day money-back guarantees the quality of the received item or product. We do not accept returns because of these reasons: change of mind, you later saw a cheaper price, the item you purchased was not on sale and then now it’s cheaper and on discount, so you want to return it and then purchase it again on discount.
4. It is also possible for the packaging of the item to be slightly damaged during transit as the items are required to travel for great distances. It is not ideal that items be returned due to packaging and original boxes being damaged while the product is still undamaged and fully functional or operational. We can arrange a partial refund for the cost of the original box. You can still choose to return the entire item for a full refund but the return postage will be at your expense.
5. You must contact us for a return number to proceed before shipping the item back to us.
6. If a product is defective the buyer must provide sufficient evidence that the product is faulty during the return request. If the product arrived damaged due to transit and no longer operational then you must immediately report and send evidence to request a return. We do not accept returns, for user caused damages, so failure to provide sufficient evidence promptly or a timely manner may not merit a refund.
7. If the product does not suit the customer’s purpose, the buyer must provide evidence of why this is so.
8. If products are altered or modified, 1-year warranty and/or 30-day money-back guarantee is void and invalid. DO NOT REMOVE guarantee or warranty stickers on any of the devices.
9. Shipping back to KuyaShop.com for returns is paid for by the customer. We are not liable for your postal return fees. It is recommended that you fully insure the package that you are returning. We suggest the use of a carrier that can provide you with proof of identity such as signatures on arrival. KuyaShop will not be held liable for products lost or damaged in transit.
10. Product or items returned found not to be defective can be refunded within the 30-day money-back guarantee period. Goods found to be tampered with by the customer will not be refunded or replaced but returned to the customers with a shipment fee.
11. If you do not receive the products ordered after 8 weeks, please contact us and we can arrange a full refund or resend for items less than $100. Any items greater or equal than $100 buyer is responsible or their own arranging freight insurance for lost or damage cover.
12. In the unlikely event that the product arrives much later, after the refund please contact us immediately. Late delivery does not warrant free items. You are required to pay for the item again or return the item and KuyaShop will cover half of the shipping expenses.
13. KuyaShop.com covers all shipping for returning incorrectly shipped items given that you have contacted us within 30 days of receiving the item.
14. One Year Warranty Policy (Only applies to new products, refurbished and used products are given 30 days guarantee).
-Refunds will not be normally offered on warranty requests, only item replacement is normally offered. Unless the product is discontinued and a new supply is no longer available.
-KuyaShop will only offer 1 maximum replacement then if a product fails a second time, it is possible that the product does not fit the user requirements and a refund will be offered.
-No replacements on battery de-rating, All batteries degrade over time.
-No replacements on products with user caused malfunctions.
-No replacements if products have any water damage. Water damage claims on products with water resistance ratings must be taken directly to the manufacturer. This is user caused damage and cannot verify if the product was not exposed outside the manufacturer’s specified ratings.
-No replacements if the product has any physical damage.
-Must provide evidence that the exact product was purchased from this store within 12 months.
15. Any attempts of fraud and / or theft will not be tolerated and will be prosecuted
10%offnewpurchase only applies to orders more than $20 & less than $100, only to be used once per customer for new customers. $10offnewpurchase only applies to orders more than $200 only to be used once per customer for new customers.